What a good feeling today to have the painters finally completing a small remodel project. As always, the project took much more time, money, and expertise than originally bid. But the end result is exactly what we wanted and looks great.
There are some biz lessons for all of us in even this small remodeling project. We had several companies bid the project. Many came to look at the project, promised us a bid in the next day or two and never reconnected with us. Why waste their time or ours? (Lesson: Follow through and you have a great chance to get the job. So many don’t these days.)
The company we hired have followed through on each occasion and we appreciate that. They have showed up on time. They clean up after themselves – every time. Their work is more than we expected. Will they get referrals and recommendations from us? You bet! (Lesson: Deliver what you have promised and your clients won’t even mind if the job costs a little more than they expected.)
They are even smart enough to position one of their painters as a designer so they can justify some additional fees. They have built features and benefits into their work and so should all of us. These features and benefits allow for extra charges that we don’t mind paying. (Lesson: Upsell is easy when clients are pleased.)
Their work allows us to view this expense as in investment and that’s a great way to position your work with your clients as well.
So if any of you are wanting a truly receptive, responsive, and results driven remodel/painting company, give me a shout out and I’ll confidently share ours with you.
Also must report the wood ducks are getting more friendly with every feeding. While they are still wild, they recognize the sound of the cracked corn container when I feed them. Mother Nature is a beautiful way to start and end every day.
marciaok 