I have been waiting an hour and twenty minutes to speak to a reservation agent with United Airlines. Every time I hear the message ~ and I have heard it countless times so far ~ about how United is making improvements and spending $550,000,000 on fleetwide improvements, I WANT TO SCREAM. Forget about all your marketing hype; just hire a few more telephone agents Located In The United States and service your clients.
No wonder United went into Bankruptcy. They deserve to. If any of us left a customer on hold for now 83 minutes, we’d be either fired or lose the customer; and we should be!!!
What ever happened to customer service in the United States, offered to US citizens by US citizens??
In just the past week, I have booked and PAID FOR 12 tickets; 8 of which are for first class service. Guess my business means a lot to them.
And in case you are wondering, I am still on hold.