80 minutes and still on hold waiting for a United Airlines live person!!

I have been waiting an hour and twenty minutes to speak to a reservation agent with United Airlines.  Every time I hear the message ~ and I have heard it countless times so far ~ about how United is making improvements and spending $550,000,000 on fleetwide improvements,  I WANT TO SCREAM.  Forget about all your marketing hype; just hire a few more telephone agents Located In The United States and service your clients.

No wonder United went into Bankruptcy.  They deserve to.  If any of us left a customer on hold for now 83 minutes, we’d be either fired or lose the customer; and we should be!!!

What ever happened to customer service in the United States, offered to US citizens by US citizens??

Okay…enough ranting.

In just the past week, I have booked and PAID FOR 12 tickets; 8 of which are for first class service.  Guess my business means a lot to them.

And in case you are wondering, I am still on hold.

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